IF WE DON'T KNOW ABOUT IT... WE CAN'T DO ANYTHING ABOUT IT. When returning goods they must be well packed and in original condition and packaging. Any painted parts or not in original condition will not be accepted as a return.Any Damaged item that is reported within the allotted time will be replaced by New Vehicle Parts Online wherever possible. We may ask for photographic evidence of the damage. No items will be left without a signature.